Question 1

What does it cost?

Accepted Answer

A $1,000+ one-time setup fee (starting rate) covers Phase 1: data scrubbing, A2P 10DLC carrier registration, and both the review reactivation blast and the referral blast. After that it is $197/month to run the automated engine. No long-term contract is required to start; the monthly engine runs until you cancel.

Question 2

Is the $197/month per user or per seat?

Accepted Answer

Neither. The $197/month runs the whole engine for your business: the job-complete trigger, the polite follow-up, referral tracking, and the unified review feed. There are no per-user or per-seat charges in the standard offer.

Question 3

Is there a setup payment link, or do you invoice?

Accepted Answer

We confirm the payment method on the audit call. A self-serve checkout link for the $1,000+ starting setup fee is pending — flag that as a gap if you need it before scheduling.

Question 4

What happens if I cancel the monthly engine?

Accepted Answer

The ongoing automation stops, but the reviews and local search authority the initial surge generated stay on your Google Business Profile. We do not claw back reviews already captured.

Question 5

Will my text messages get flagged as spam?

Accepted Answer

No, as long as we register properly. We register your business number under A2P 10DLC, the carrier standard for approved business messaging, before the first message goes out. We verify delivery with a test before launching any campaign.

Question 6

How is my customer data handled?

Accepted Answer

Your past-customer CSV is loaded securely into the engine during setup. We scrub and format it, and it is used only for your review and referral campaigns. We do not resell or share your list with third parties.

Question 7

What access do I have to give you, and can I revoke it?

Accepted Answer

Manager access to your Google Business Profile so we can connect your listing to the routing software. You can revoke that access at any time from your Google account. We never ask for your Google password.

Question 8

Is the messaging carrier-compliant?

Accepted Answer

Yes. A2P 10DLC registration is exactly what keeps legitimate business texts compliant and deliverable. The polite follow-up is a single nudge, not a high-frequency sequence, which also keeps you on the right side of carrier rules.

Question 9

Do I need to log into a dashboard to ask for reviews?

Accepted Answer

No. The whole point is zero-login automation. You finish a job, drop the customer's name in a specific column (or we connect your payment processor), and the review request sends itself. A polite follow-up fires two days later if they did not click.

Question 10

Which platforms do reviews pull into the unified feed?

Accepted Answer

The unified feed focuses on Google reviews, which are the primary driver of local search authority. That scope is intentional. Pulling in other review platforms is outside the standard offer.

Question 11

How does referral tracking work?

Accepted Answer

Each past customer gets a unique tracking link or digital card to forward. When a new customer uses that link to reach out, the system flags the lead and credits the original sender so you can honor the incentive without a paper log.

Question 12

Can I connect the job-complete trigger to my payment processor?

Accepted Answer

Yes. We can wire the trigger to fire from a payment processor event, or you can drop a name into a specific column in a tool you already use. The exact processor we connect depends on what you run — we confirm it during setup.

Question 13

What do I need to hand over to get started?

Accepted Answer

Three things: a CSV of past customers (names, phone numbers, emails), manager access to your Google Business Profile, and a referral incentive you are willing to offer (for example $50 off, a $25 Visa gift card, or a free add-on).

Question 14

How long does setup take?

Accepted Answer

A2P 10DLC carrier registration can take a few business days. We start it immediately on setup, scrub your data in parallel, and verify delivery before any campaign launches. The initial surge typically goes out within days of registration clearing.

Question 15

What format does my customer list need to be in?

Accepted Answer

A simple spreadsheet (CSV) with names, phone numbers, and emails. The raw export is fine — we handle the cleanup, deduplication, and formatting. As far back as you have usable contact info is worth including.

Question 16

What referral incentive should I offer?

Accepted Answer

Anything that fits your margins: $50 off their next service, a $25 Visa gift card, or a free add-on item. You decide up front and we build it into the referral blast. Industry-specific reward defaults are pending — flag that as a gap if you want a recommended preset.

Frequently asked questions

Pricing & Billing

Security & Compliance

Product Features

Onboarding & Setup

Still have a question? Bring it to the audit.